Shipping Information

At The Sump Doctor, we work hard to get your order processed and shipped as quickly as possible.

Order Processing

• Orders are typically processed within 1–3 business days.

• Orders placed on weekends or holidays will be processed on the next business day.

• Once your order ships, you will receive tracking information when available.

 

Shipping Times

Shipping times vary based on your location and carrier service. While we strive to deliver orders promptly, shipping delays caused by carriers, weather, or other circumstances beyond our control may occur.

 

Please ensure your shipping address is accurate when placing your order. The Sump Doctor is not responsible for delays or lost shipments resulting from incorrect address information.

 

30-Day Money Back Guarantee

We stand behind our products and want you to be completely satisfied with your purchase.

 

If you are not satisfied with your Sump Doctor UV Light, you may return it within 30 days of delivery for a refund.

 

To Qualify For A Refund:

• The return request must be made within 30 days of delivery.

• All original components included with the product must be returned.

• The product must be returned with all accessories, hardware, documentation, and packaging originally included with your order.

 

Incomplete returns may be subject to a reduced refund or may not qualify for a refund.

 

Return Process

To begin a return, please contact us through our Contact Us page.

 

Please include:

• Your name

• Order number

• Date of purchase

• Reason for the return

 

Our team will provide instructions for returning the product.

 

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

 

Refund Policy

Once the returned product has been received and inspected, refunds will be processed to the original payment method.

 

Please allow several business days for your financial institution to process and post the refund.

 

Returns After 30 Days

Returns received more than 30 days after delivery are not eligible for a refund.

 

Unfortunately, we cannot offer refunds, credits, or exchanges for products returned outside of the 30-day return period.

 

Damaged or Defective Products

If your order arrives damaged or defective, please contact us as soon as possible after delivery.

 

We will work with you to resolve the issue and determine the appropriate replacement or return solution.

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Questions?

If you have any questions regarding shipping, returns, or your order, please visit our Contact Us page and send us a message. We're here to help.